Thursday, March 13, 2014

So. Yeah. Kontakt and Crossgrades

I'm willing to admit I made an error. But this one seems like... it wasn't me.
The data which countervails the rest of my argument here. I swear that two days ago this isn't the message I got.
So. I ordered Native Instruments Komplete 9. The reason I did is because I looked on the web site and clicked on "crossgrade" and found I could order the crossgrade because I owned a previous Kontakt product -- Garritan Personal Orchestra.
Now. It turns out that GPO is not a qualifying product. It's not. Maybe I made a mistake. I could have read the website wrong. But I don't see how I could have. I think they altered the website just after I ordered. There was likely a mistake in their database and they hadn't caught it yet. Why do I think this? Here's why:
When I went onto the NI website I had completely forgotten I'd ever owned Garritan Personal Orchestra. 100% out of my mind. In fact, it isn't even installed on my main audio computer. So when it said I could get Kontakt "full" because I owned a previous Kontakt product I was surprised because I wasn't thinking about GPO.
I really wish I'd taken a screenshot of that now.
Furthermore I believe that over the last two days I'd gone onto the NI website and confirmed that was the case. I believe that even the "Service Center" application confirmed I had the appropriate product to upgrade from even though it would not actually let me register.
The other piece of information which may or may not be relevant is that I put in a ticket to NI a couple days ago and they still haven't got back to me. I, of course, then put in another ticket and that was only about a day and-a-half ago. They haven't responded to that one either.
My suspicion is that they'd coded into their web-based "service center" that GPO was a qualifying product but that had been in error and the registration part of their system knew better. So now I'm theoretically stuck with an upgrade product I can't actually upgrade to.
You may be surprised to learn that there are those on the Internet who have "cracked" NI's copy-protection. This is because you're easily surprised. Drink some chamomile tea, take some deep breaths, and go to your happy place.

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