FaderPort Blues

So I meet "Johnny" on a corner of 184th Street and Jerome Avenue in the Bronx. He hands me a box with a Presonus Faderport and I hand him eighty bucks.
Then the cops came and we had to run and somebody started shooting and... oh wait, no, those things didn't happen.
What did happen was that I plugged in the FaderPort and it fired right up and works with Samplitude just fine and writes data and... and the only thing it doesn't do is make the mechanical fader actually follow Samplitude.
Which is very '80's if you have to know.
I look on the Internet. Turns out a gazillion people have this problem with the FaderPort.

So it communicates back and forth with the computer, but the computer doesn't run the motorized fader. Which is poopity. But all the lights work...
And it actually does what I need it to do. It would be better if the motor worked. Maybe it really is a bad unit? Probably not. It's probably just the drivers for it. But it would be so much cooler if the motorized fader worked.